When hiring a carpet cleaner, it’s important to take your time and ensure you’re doing the right thing. After all, the last thing you want is for your carpets to become damaged after cleaning.
We interview the owner of Klever Carpet Cleaning Who shares handy tips on finding the best carpet cleaner in town, your carpets will look better than ever.
Is it important to Make sure the company truly is insured before signing a contract?
“For sure, the first thing to do is make sure the company is insured. You should check the company’s insurance certificate before signing a contract with them and ask for a copy of the policy itself. Make sure that it covers any damage they might cause during their work, especially if your carpets are old and delicate or have been damaged by pets or children”
Is the best way to find a reputable carpet cleaning company through social media or friends, family, and acquaintances
“Always look for recommendations, If you have a friend or relative who has used a professional carpet cleaner before and was happy with the results, ask who they recommend. Many times, people will be more than happy to give referrals because they want others to have the same experience that they had.”
Another thing you can do is check out their website for reviews from previous customers. This will give you an idea of how other customers feel about the company’s services before hiring them for your own home or business’ carpets.
Another great way of finding out which companies are reliable is by talking with your neighbors who might have recently hired one themselves.
Ask the person who answers the phone what their business hours are
Knowing what hours you can expect the carpet cleaning company to be available is important. Some businesses have different business hours on different days of the week, while others have night and weekend hours. If you work a 9-to-5 job, it would be helpful to know if your service provider works during those times as well. Other companies only take emergency calls during business hours, so double-check with them before you call them at 2 AM with an urgent carpet stain situation!
Did you Read all of the fine print carefully before signing any contract with a company?
Before signing any contract it’s important to read all of the fine print carefully.
If you’re uncertain about anything in the contract, ask questions. The company representative should be able to explain it to you in an easy-to-understand way and answer all of your questions. Make sure that you understand exactly what you are getting for your money by reading through everything in detail and asking for clarification as needed.
Should a customer pre-treat stains when necessary?
“Pre-treating is an important part of the cleaning process. It can help make stains and dirt easier to remove, and it can also prolong the life of your carpeting by keeping its appearance for longer. When you pre-treat a stain, you need to be careful that the solution doesn’t spread into areas of your carpeting where it isn’t needed.
The best way to do this is by using a sponge or towel before applying any solution directly onto your carpeting (if any spills or stains require immediate attention). The key here is that when you go in with a sponge or towel first, you’ll be able to get as much liquid out before putting on any extra layers of the solution.”
Get a warranty in writing that your carpet will be treated so it won’t be damaged
The last thing you want is for your carpet to be damaged, and the company refuses to pay for it, or worse still, charges more for repairs when they’re damaged than what it would have cost them to clean properly.
Your warranty should not be limited to a certain number of treatments. Many companies give customers one free treatment under their warranty; make sure yours doesn’t do that by getting yours in writing before hiring them.
Enquire whether you should place protective barriers over your carpets to get the best results
To ensure that your carpets are protected during the cleaning process, it’s important to place protective barriers over them. Protective barriers might include plastic sheets or towels. Carpets that are delicate or expensive should be covered with protective barriers to prevent any damage from occurring.
With these hiring tips, you can rest easy knowing that you’re hiring the right professionals and getting your carpets cleaned in no time.